Switching to a new phone with your Jio eSIM is not as simple as swapping a physical SIM card. Your eSIM profile is tied to your current device, and moving it to a new phone requires a specific process — either through the MyJio app, via SMS, or by calling Jio customer care.
This guide covers every method available in 2026, common errors you might face, and exactly what to do in each situation.
How to Transfer an eSIM to a New Phone (Jio) 2026. Upgrading to a new smartphone is exciting, but transferring your Jio eSIM can seem confusing if you’ve never done it before.
Transfer eSIM to New Phone Jio. The good news is that in 2026, Jio has made the process much easier with built-in eSIM transfer features for compatible Android phones, iPhones, and the MyJio app. In most cases, you can move your existing Jio eSIM to your new device without visiting a Jio Store, as long as your phone supports eSIM and your account details are verified.
In this guide, you’ll learn how to transfer your Jio eSIM to a new phone step by step, whether you’re switching from Android to Android, iPhone to iPhone, Android to iPhone, or moving from a physical Jio SIM to an eSIM. We’ll also cover the requirements, common activation issues, troubleshooting tips, and answers to frequently asked questions so you can complete the transfer smoothly and get your new phone connected in just a few minutes.
What You Need to Know Before Starting
Your Jio eSIM is a digital profile stored on the embedded SIM chip in your current phone. When you get a new phone, that profile needs to be deactivated on the old device and reactivated on the new one through Jio’s servers.
There are three ways to do this:
- MyJio app method — The fastest and most convenient option. Done entirely through the app without calling anyone.
- SMS method — Useful if you cannot access the MyJio app or need a backup option.
- Customer care method — Call Jio on 199 and have a representative handle the transfer for you.
Before starting, make sure you have:
- Access to your old phone (to initiate deactivation)
- Your Jio-registered mobile number
- Access to your registered email address (the new QR code is sent here)
- Your new phone’s EID number (explained below)
- Wi-Fi or mobile data on your new phone
- Your new phone supports eSIM (check the list below)
- Check the problem now: How to Transfer eSIM to New Phone Vodafone
Phones That Support Jio eSIM in 2026
Jio eSIM works on most flagship and mid-range smartphones launched from 2019 onwards. Key compatible devices include:
Apple:
- iPhone 16, 16 Plus, 16 Pro, 16 Pro Max
- iPhone 15 series, 14 series, 13 series, 12 series
- iPhone XS, XS Max, XR and later
Samsung:
- Galaxy S25, S24, S23, S22, S21 series
- Galaxy Z Fold 6, 5, 4, 3 / Z Flip 6, 5, 4, 3
- Galaxy A55, A54, A35 (select variants)
Google Pixel:
- Pixel 9, 8, 7, 6 series and later
OnePlus:
- OnePlus 12, 11, 10 Pro and later (select models)
Other brands:
- Motorola Edge 50 series, Razr series
- Oppo Find X series (select models)
To confirm eSIM support on your specific device: Go to Settings > About Phone > SIM Status or look for an EID number in your device settings. If an EID number is present, your device supports eSIM.
How to Find Your New Phone’s EID Number
Jio customer care or the SMS method may ask for your new phone’s EID (Embedded Identity Document) number. Here is how to find it:
Method 1 — Settings:
- Android: Settings > About Phone > SIM Card Status > EID
- iPhone: Settings > General > About > EID
Method 2 — Dial pad: Open your phone dialer and type *#06#. Your IMEI numbers and EID will appear on screen.
Method 3 — Device box: The EID is printed on the retail box of most smartphones alongside the IMEI number.
How to Transfer eSIM to New Phone Jio 2026:-(step by step)
Method 1: Transfer Jio eSIM via MyJio App
(Recommended)
This is the fastest method and does not require calling customer care or visiting a store.
Step 1: Deactivate eSIM on Your Old Phone
- Open the MyJio app on your old phone
- Log in with your Jio number
- Tap on My Account (top right corner)
- Go to Manage eSIM or SIM Details
- Select Deactivate eSIM or Switch Device
- Confirm the deactivation when prompted
- Enter the OTP sent to your Jio number to verify
Your old phone’s Jio eSIM will now be deactivated. Do not close the app yet — you will need to complete the next steps quickly.
Step 2: Request New eSIM on Your New Phone
- Install the MyJio app on your new phone (download from the Play Store or App Store)
- Open the app and tap Sign In
- Enter your Jio mobile number
- Verify with the OTP sent to your number (use another phone or WhatsApp to receive it if needed, since your old eSIM is now deactivated)
- Once logged in, tap My Account
- Select Get eSIM or Activate eSIM
- Agree to the terms and conditions
- MyJio will send an eSIM QR code to your registered email address
Step 3: Scan the QR Code on Your New Phone
For Android phones:
- Go to Settings
- Tap Connections (Samsung) or Network & Internet (other Android)
- Tap SIM Manager or SIMs
- Tap Add eSIM or Add mobile plan
- Select Scan QR code
- Scan the QR code sent to your email
- Follow the on-screen prompts to confirm
For iPhones:
- Go to Settings
- Tap Cellular or Mobile Data
- Tap Add eSIM or Add Cellular Plan
- Tap Use QR Code
- Scan the Jio QR code from your email
- Tap Continue and follow the prompts
Step 4: Wait for Activation
Jio eSIM activation after scanning typically takes a few seconds to 4 hours. In most cases, it is near-instant. If your eSIM is not active after 4 hours, restart your new phone and check again.
Once active, you will see the Jio network appear on your new phone. Make a test call to confirm.
Method 2: Transfer Jio eSIM via SMS
This method works if you cannot access the MyJio app or prefer an SMS-based process.
Step 1: Send SMS from Your Current Jio Number
From your current Jio number (while it is still active on your old phone), send this SMS:
GETEMAIL to 199
Jio will reply confirming your registered email address. Verify this is the email you currently have access to. If it is not, update your email via the MyJio app before proceeding.
Step 2: Generate the eSIM Request
Send another SMS from your Jio number:
SIMCHG <your new phone’s EID number> to 199
Example: SIMCHG 89910304000012345678901234567890
Replace the EID number with your new phone’s actual EID.
Step 3: Confirm the Request
Jio will send a confirmation SMS asking you to verify the request. Reply 1 to confirm.
Step 4: Receive the QR Code
Jio will send the eSIM QR code to your registered email address within 2–4 hours.
Step 5: Scan and Activate
Follow the same QR code scanning steps described in Method 1, Step 3 above.
Method 3: Transfer Jio eSIM via Customer Care
If both app and SMS methods fail, or if you have lost access to your registered email, Jio customer care can assist directly.
Step 1: Call Jio Customer Care
Call 199 from your Jio number (or 1800-889-9999 from any other number).
Step 2: Request eSIM Transfer
Tell the representative you want to transfer your Jio eSIM to a new device. Have the following ready:
- Your Jio mobile number
- Your registered email address
- Your new phone’s EID number
- Your Aadhaar number or last four digits (for identity verification)
Step 3: Complete Verification
The representative will verify your identity using your registered details. You may receive an OTP on your Jio number for additional verification.
Step 4: Receive QR Code
After verification, Jio will send the eSIM QR code to your registered email within a few minutes to 2 hours.
Step 5: Scan and Activate
Follow the QR code scanning steps in Method 1, Step 3.
Jio eSIM Transfer via Jio Store (Walk-In Option)
If you prefer in-person assistance or have lost access to your registered email and phone number, visit your nearest Jio Store.
What to bring:
- Your new phone (with eSIM support confirmed)
- Original Aadhaar card or other KYC document
- Your Jio registered mobile number
A Jio representative will initiate the transfer, perform biometric or document verification, and activate your eSIM on your new device at the store. This method takes 15–30 minutes and is the most reliable option if other methods have failed.
Setting Up Dual SIM After Transfer
Many users want to run Jio eSIM alongside a physical SIM (Airtel, BSNL, or another Jio number) on their new phone. Here is how to set it up after the transfer:
On Android:
- Go to Settings > Connections > SIM Manager
- Both SIMs will appear — your Jio eSIM and your physical SIM
- Set your default SIM for:
- Calls (choose which number shows for outgoing calls, or ask each time)
- SMS (choose default messaging SIM)
- Mobile data (only one SIM active for data at a time)
- Label each SIM for easy identification (e.g., “Jio Data” and “Airtel Calls”)
On iPhone:
- Go to Settings > Cellular
- Both plans will appear
- Set the Default Line for calls and texts
- Turn on Allow Cellular Data Switching if you want the phone to automatically use whichever SIM has a stronger signal for data.
Recommended setup for Indian users: Use Jio eSIM for mobile data (Jio has the widest 5G coverage across Indian cities in 2026) and keep a physical Airtel SIM for calls if Airtel’s voice quality is stronger in your area — or vice versa depending on your coverage situation.
Common Errors and How to Fix Them
Error: “eSIM QR Code Invalid or Expired”
Jio QR codes expire within 24–48 hours. If you see this error, request a new QR code through the MyJio app or by calling 199.
Fix: Go to MyJio app > My Account > Get eSIM > Request new QR code.
Error: “eSIM Not Supported on This Device”
This means either your device does not support eSIM or the carrier variant of your device has eSIM disabled.
Fix: Confirm eSIM support by checking for an EID number in Settings > About Phone. If no EID appears, your device model or market variant does not support eSIM.
Error: “Activation Failed — Please Try Again”
This often happens if the old eSIM was not properly deactivated before scanning the new QR code, or if there is a network issue on Jio’s end.
Fix:
- Restart your new phone
- Ensure Wi-Fi is connected and stable
- Go back to Settings > SIM Manager, remove the failed eSIM entry, and scan the QR code again.
- If the error persists, call Jio 199
Error: “SIM Not Provisioned MM#2”
This error means your eSIM profile was not properly loaded on Jio’s network.
Fix: Restart your phone and wait 10–15 minutes. The network registration sometimes takes a few minutes after activation. If the error persists after 4 hours, call Jio 199.
No Signal After eSIM Activation
Fix:
- Go to Settings > Mobile Networks (Android) or Settings > Cellular (iPhone)
- Select Network manually — search for Jio and select it
- Switch your device to 4G/LTE only temporarily, then switch back to Auto/5G
- Restart the device
OTP Not Received During Transfer
If your old eSIM is already deactivated and you cannot receive the OTP:
Fix:
- Use WhatsApp to receive the OTP (Jio supports WhatsApp OTP delivery in some cases)
- Call Jio 199 from a different number and request manual verification
- Visit a Jio Store for in-person verification
FAQs
Q: Can I transfer Jio eSIM to a new phone without visiting a store?
Yes. The MyJio app method and the SMS method both work without visiting a store. The store visit is only needed if you cannot complete the transfer remotely or have lost access to your registered credentials.
Q: How long does Jio eSIM transfer take in 2026?
Via the MyJio app, activation is usually instant to 4 hours. Via SMS, expect 2–4 hours. Via customer care, 30 minutes to 2 hours after verification. In most cases, it is much faster than the maximum wait time.
Q: Will I lose my Jio number during the eSIM transfer?
No. Your Jio number stays the same. The transfer only moves your eSIM profile to the new device — your number, plan, and balance remain unchanged.
Q: Can I transfer Jio eSIM from iPhone to Android or vice versa?
Yes. The QR code method works across all compatible devices regardless of operating system. Jio deactivates the eSIM on the old device and issues a new QR code for the new device — the brand and OS do not matter.
Q: Is there a charge for Jio eSIM transfer?
No. Jio does not charge for eSIM transfers to a new device in 2026. The transfer is free.
Q: What happens to my Jio balance and plan during the transfer?
Your existing plan, remaining data, validity, and balance are preserved during the transfer. Nothing is reset when you move to a new device.
Q: Can I use Jio eSIM on two phones simultaneously?
No. A Jio eSIM can only be active on one device at a time. When you transfer it to the new phone, it deactivates on the old phone automatically.
Q: What if my registered email is no longer accessible?
Update your registered email through the MyJio app before initiating the transfer. If you cannot access the app either, visit a Jio Store with your Aadhaar card for in-person re-verification and email update.
Q: Does Jio eSIM work in 5G mode on new phones?
Yes. Jio eSIM supports 5G on all compatible 5G devices. Once your eSIM is active on a 5G phone in a Jio 5G coverage area, it will automatically use the 5G network.
Q: My new phone shows eSIM activated but has no signal — what should I do?
Restart your phone first. Then go to Settings > Mobile Networks and manually search for the Jio network. If the issue persists after 4 hours, call Jio 199.
Conclsion
Transferring your Jio eSIM to a new phone in 2026 is straightforward when you follow the right steps. The MyJio app method is the fastest — deactivate on the old phone, request a new QR code, scan it on the new phone, and you are done in under 30 minutes in most cases.
The most important things to remember: keep your registered email accessible (that is where the QR code goes), do not use your old phone during the transfer process, and restart your new phone if the activation seems stuck.
If you run into problems the app cannot solve, Jio’s 199 helpline has dedicated eSIM support and can resolve most issues within one call.